Return Policy

 

As a small team who are passionate about tea, we hope you will love our teas and offerings and they will bring moments of joy to your day.

If the experience does not meet your expectations, however, we understand.

Please contact us and will do our best to make it right for you. 

Return Policy

Non-damaged items

If you change your mind about a product, we accept returns requested within 14 days of delivery date, and you may choose between a refund or in-store credit. The conditions are as follows:

• Items must be unopened (if tea, the pack must still be sealed), unused and undamaged. 
• The customer must pay for the return postage fees (to our California or Hong Kong warehouse, whichever is closest to you). 
• We will issue a refund for the item price to the original payment method. Shipping fees will not be refunded.
• Discounted or sale items are final and cannot be returned or exchanged.

Damaged items

If items are damaged upon arrival, we are so sorry this happened. Please let us know within 14 days of delivery date. You can expect the following:

• The damage must be verified by us first. We may request photographs of the damage.
• If a return is necessary, we will cover the return shipping. 
• We will replace the item with free shipping or refund the item price plus the shipping fee, depending on what you prefer.

Order Cancelations

If you placed an order and would like to cancel or change it, please let us know within 24 hours and we will do our best to assist you. We will accept cancelations with a full refund as long as the order has not been shipped yet.

How to Reach Us

To request a refund or exchange, please contact us with your order number, or reply to your order confirmation email directly.