Shipping

Delivery Times

Below are the estimated delivery times to each country, updated on May 18, 2022. These are general delivery guidelines and order times may vary. Please allow for potential delays:  

	Standard Shipping ($10 flat fee / Free for orders over $70)	Express Shipping ($30)
Destination	Estimated Delivery Time	Estimated Delivery Time
United States	1 - 5 business days	n/a
Hong Kong	2 business days	n/a
Canada	2 - 14 business days	n/a
Singapore	7 - 14 business days	2 - 3 business days
South Korea	7 - 14 business days	2 - 5 business days
United Kingdom	7 - 14 business days	2 - 7 business days
Spain	7 - 14 business days	2 - 7 business days
Portugal	7 - 14 business days	7 - 10 business days
France	7 - 14 business days	2 - 11 business days
Germany	7 - 14 business days	2 - 7 business days
Netherlands	7 - 14 business days	2 - 8 business days
Switzerland	7 - 14 business days	2 - 4 business days
Italy	25 - 60 business days*	2 - 5 business days
Ireland	49 - 60 business days*	2 - 5 business days
Russia	20 - 25 business days	n/a (currently unavailable)
Latvia	55 - 80 business days*	n/a (currently unavailable)
Israel	42 - 56 business days*	n/a (currently unavailable)
United Arab Emirates	30 - 43 business days*	n/a (currently unavailable)
India	30 - 50 business days*	n/a (currently unavailable)
Australia	Temporarily suspended	Temporarily suspended
New Zealand	39 - 47 business days*	n/a (currently unavailable)
Mexico	Please order through our partner SoyTe	Please order through our partner SoyTe
Argentina	30 - 50 business days*	n/a (currently unavailable)
Venezuela	n/a (currently unavailable)	n/a (currently unavailable)
Brazil	n/a (currently unavailable)	n/a (currently unavailable)
All Others	Contact us for further inquiries	Contact us for further inquiries

*Extended delivery time is due to Covid-induced air mail suspension, and must therefore be shipped by surface mail.  

Shipping Rates

Packing

Orders are packed and shipped from Hong Kong (or the United States, depending on your location) within 1-5 business days.*

*This does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.

Once your order dispatches, you will receive an email notification with your tracking number.

No-Return Policy

We have a strict no-return policy. This means we do NOT accept returned goods, nor do we offer exchanges.

Once the product has been shipped, we do not issue any refunds unless the items are severely damaged upon arrival.  

Announcements

May 7, 2022: We are taking a short vacation and will be back on May 18th. US & Canada orders placed now will be fulfilled after May 18th. Orders from Hong Kong and all other countries will be unaffected - They will be fulfilled as usual during this time.

Jan 18, 2022: We are now able to ship orders to US & Canada once again. Please note, US & Canada orders will now be fulfilled directly from the US, and stock availability is limited. Orders from all other countries will be shipped from Hong Kong. 

Dec 31, 2021: HK Post Airmail services to United States, Canada, and Australia are suspended.

We at Teawala are working on an alternate shipping solution so we can resume US & Canada orders as soon as possible. Please bear with us in the interim. Sign up for our newsletter to stay up to date.

(Note: If you placed your order before the new year, it has been shipped out and is on its way).

Hongkong Post announced today that, owing to the substantial reduction in flight frequencies or even cancellation of flights by airlines for certain destinations, all airmail services (including Speedpost) to Australia, Canada, Mexico and the United States will be suspended from January 1 until further notice. Hongkong Post will continue working closely with air freight contractors for resumption of the impacted services as soon as possible.

Nov 11, 2021: Ahead of the busy Holiday season, please allow for potential delays of up to 3 weeks (in addition to the estimated delivery times above). 

July 1, 2021: From today onward, recipients residing in members states of the EU may need to pay VAT tax on good received according to the new VAT e-commerce rules set forth by the European Commission. Teawala does not cover these taxes. 

May 3, 2021: Due to a consistent increase in airmail cost since the onset of Covid-19, we've increased our international shipping rate to $10 per order, or free for orders over $70. 

Nov 12, 2020: Gearing up for the holidays, we've added an Express Shipping option for a $30 flat fee for those looking to receive their orders earlier. Please reference the table above for estimated delivery times (express service not available for certain countries).

Sep 9, 2020: Hong Kong Post e-Express service has been re-opened to the following destinations: Australia, Portugal and Mexico.

Sep 1, 2020: Hong Kong Post e-Express service has been re-opened to the following destinations: United States, United Kingdom, France, Germany and Spain. 

Aug 24th, 2020: All Hong Kong post offices have resumed their normal business hours starting from today. 

July 26th, 2020: The Hong Kong Post Office has resumed services (with reduced hours) for the week of July 27 to Aug 2.

July 20th, 2020: Due to a 3rd wave of Covid-19 cases, the Hong Kong Post Office has temporarily closed for the week until July 26, when the situation will be re-assessed. 

March 30th, 2020: Because Hong Kong Post has temporarily suspended most air mail services, we are now sending international orders via private courier service (SF Express) where applicable. To cope with higher shipping costs yet still ensure the delivery of farm-fresh teas to you, we've temporarily suspended the sale of teaware on our website to minimize parcel weight.

We appreciate your understanding in this time. Feel free to contact us for further information.