Shipping
We stock our teas and accessories in Hong Kong, and ship your orders globally via Hong Kong Post service.
Note: Virtual tea tasting kits ordered within North America are shipped from California via USPS First Class or Priority mail.
Shipping Rates
- FREE worldwide shipping for orders over US $70
- US $10 worldwide shipping for orders under US $70
- FREE domestic shipping within Hong Kong
- US $30 Express shipping option available for select international orders
Packing
Orders are packed and shipped from Hong Kong within 1-5 business days.*
Once your order dispatches, you will receive an email notification with your tracking number.
*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages. Nor does it apply to "Virtual tea tasting kits", which are shipped from California for North American orders.
Delivery Times
Below are the estimated delivery times to each country, updated on April 4th, 2023. These are general delivery guidelines and order times may vary. Please allow for potential delays:
|
Standard Shipping ($10 flat fee / Free for orders over $70) |
Express Shipping ($30) |
|
| Destination | Estimated Delivery Time | Estimated Delivery Time |
| United States | 7 - 14 business days | n/a |
| Hong Kong | 2 business days | n/a |
| Canada | 10 - 17 business days | n/a |
| United Kingdom | 7 - 14 business days | 2 - 7 business days |
| Singapore | 7 - 14 business days | 2 - 3 business days |
| South Korea | 7 - 14 business days | 2 - 5 business days |
| Spain | 7 - 14 business days | 2 - 7 business days |
| Portugal | 7 - 14 business days | 7 - 10 business days |
| France | 7 - 14 business days | 2 - 11 business days |
| Germany | 7 - 14 business days | 2 - 7 business days |
| Netherlands | 7 - 14 business days | 2 - 8 business days |
| Switzerland | 7 - 14 business days | 2 - 4 business days |
| Italy | 9 -12 business days | 2 - 5 business days |
| Ireland | 49 - 60 business days* | 2 - 5 business days |
| Russia | 20 - 25 business days | n/a (currently unavailable) |
| Latvia | 55 - 80 business days* | n/a (currently unavailable) |
| Israel | 42 - 56 business days* | n/a (currently unavailable) |
| United Arab Emirates | 30 - 43 business days* | n/a (currently unavailable) |
| India | 8 - 14 business days | n/a (currently unavailable) |
| Australia | 7 - 14 days | n/a (currently unavailable) |
| New Zealand | 10 - 14 business days | n/a (currently unavailable) |
| Mexico | Please order through our partner SoyTe | Please order through our partner SoyTe |
| Argentina | 30 - 50 business days* | n/a (currently unavailable) |
| Venezuela | n/a (currently unavailable) | n/a (currently unavailable) |
| Brazil | n/a (currently unavailable) | n/a (currently unavailable) |
| All Others | Contact us for further inquiries | Contact us for further inquiries |
*Extended delivery time is due to Covid-induced air mail suspension, and must therefore be shipped by surface mail.