Shipping
Shipping
We stock our teas and accessories in Hong Kong, and ship your orders globally via Hong Kong Post service.
Announcements
*[Feb 10, 2025] HK Post has resumed the acceptance of postal items destined to the United States, and US Authorities confirmed they will not impose the additional duty at present. We are now able to ship orders to the US again as normal, but please expect some potential delays due to backlog.
**[Dec 17, 2024] As advised by the postal administration of Canada, serious delays can be expected due to a mail backlog arising from a previous postal workers’ strike.
Rates
- FREE worldwide shipping for orders over US $70
- US $12 worldwide shipping for orders under US $70
- FREE domestic shipping within Hong Kong
Delivery Times
Below are the estimated delivery times to each country, updated on Feb 10th, 2025. These are general delivery guidelines - delivery times may vary, and they do not include processing time (read below section about Packing). Please allow for potential delays:
|
Standard Shipping ($12 flat fee / Free for orders over $70) |
|
| Destination | Estimated Delivery Time |
| United States | 7 - 14 business days* |
| Hong Kong | 2 business days |
| Canada | 7 - 14 business days** |
| United Kingdom | 7 - 14 business days |
| Singapore | 7 - 14 business days |
| Thailand | 7 - 14 business days |
| South Korea | 7 - 14 business days |
| Spain | 7 - 14 business days |
| Portugal | 7 - 14 business days |
| France | 7 - 14 business days |
| Germany | 7 - 14 business days |
| Netherlands | 7 - 14 business days |
| Switzerland | 7 - 14 business days |
| Italy | 7 -14 business days |
| Ireland | 7 -14 business days |
| Russia | 12 - 17 business days |
| Latvia | 7 - 14 business days |
| Israel | 11 - 12 business days |
| United Arab Emirates | 7 - 14 business days |
| India | 7 - 14 business days |
| Australia | 7 - 14 business days |
| New Zealand | 7 - 14 business days |
| Mexico | Please order through our partner SoyTe |
| Argentina | 11 - 15 business days |
| Venezuela | n/a (currently unavailable) |
| Brazil | n/a (currently unavailable) |
| All Others | Contact us for further inquiries |
Packing/Processing time
Orders are packed and shipped from Hong Kong within 1-5 business days.*
Once your order dispatches, you will receive an email notification with your tracking number.
*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.