Shipping

Delivery Times

Below are the estimated delivery times to each country, updated on July 30th, 2020: 

Destination Country	Mail Service	Est. Delivery Time
United States	SF Express E-Parcel Registered	3-5 weeks
Canada	HK Post Surface Mail	2-3 months
Hong Kong	HK Post (Local)	3-5 days
Italy	HK Post Surface Mail	1-3 months
Spain	HK Post Air Registered Mail	1 month
Portugal	HK Post Air Registered Mail	1 month
France	HK Post Air Registered Mail	1 month
United Kingdom	HK Post e-Express	2-4 weeks
Netherlands	HK Post e-Express	2-4 weeks
Germany	HK Post Surface Mail	2-3 months
Russia	SF Express E-Parcel Registered	3-5 weeks
Latvia	Currently unavailable	n/a
Israel	SF Express E-Parcel Registered	3-5 weeks
United Arab Emirates	HK Post Surface Mail	1-2 months
Mexico	HK Post Air Registered Mail	1 month
Singapore	HK Post e-Express	2-4 weeks
South Korea	SF Express E-Parcel Registered	2-4 weeks
India	HK Post Air Registered Mail	1 month
Australia	HK Post Surface Mail	1-3 months
New Zealand	HK Post Surface Mail	2-3 months
All Others	Contact us for further inquiries	n/a

 

*Please note these are general delivery guidelines. Order times may vary. 

Announcements

July 26th, 2020: The Hong Kong Post Office has resumed services (with reduced hours) for the week of July 27 to Aug 2.

July 20th, 2020: Due to a 3rd wave of Covid-19 cases, the Hong Kong Post Office has temporarily closed for the week until July 26, when the situation will be re-assessed. 

March 30th, 2020: Because Hong Kong Post has temporarily suspended most air mail services, we are now sending international orders via private courier service (SF Express) where applicable. To cope with higher shipping costs yet still ensure the delivery of farm-fresh teas to you, we've temporarily suspended the sale of teaware on our website to minimize parcel weight.

We appreciate your understanding in this time. Feel free to contact us for further information. 

Shipping Rates

Packing

Orders are packed and shipped from Hong Kong within 1-5 business days.*

*This does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.

Once your order dispatches, you will receive an email notification with your tracking number.