Shipping

Delivery Times

Below are the estimated delivery times to each country, updated on Oct 4, 2020: 

Destination	Estimated Delivery Time	Mail Service
United States	1-3 weeks	HK Post e-Express
Canada	2-3 months	HK Post Surface Mail
Hong Kong	3-5 days	HK Post (Local)
Italy	1-3 months	HK Post Surface Mail
Spain	2-4 weeks	HK Post e-Express
Portugal	2-4 weeks	HK Post e-Express
France	2-4 weeks	HK Post e-Express
United Kingdom	2-4 weeks	HK Post e-Express
Netherlands	2-4 weeks	HK Post e-Express
Germany	2-4 weeks	HK Post e-Express
Russia	4-6 weeks	SF Express E-Parcel Registered
Latvia	n/a	Currently unavailable
Israel	4-6 weeks	SF Express E-Parcel Registered
United Arab Emirates	1-2 months	HK Post Surface Mail
Mexico	2-4 weeks	HK Post e-Express
Argentina	1 month	HK Post Air Registered Mail
Venezuela	n/a	Currently unavailable
Singapore	2-4 weeks	HK Post e-Express
South Korea	2-4 weeks	SF Express E-Parcel Registered
India	1 month	HK Post Air Registered Mail
Australia	2-4 weeks	HK Post e-Express
New Zealand	2-3 months	HK Post Surface Mail
All Others	Contact us for further inquiries	n/a

 

*Please note these are general delivery guidelines. Order times may vary. 

Announcements

Sep 9, 2020: Hong Kong Post e-Express service has been re-opened to the following destinations: Australia, Portugal and Mexico.

Sep 1, 2020: Hong Kong Post e-Express service has been re-opened to the following destinations: United States, United Kingdom, France, Germany and Spain. 

Aug 24th, 2020: All Hong Kong post offices have resumed their normal business hours starting from today. 

July 26th, 2020: The Hong Kong Post Office has resumed services (with reduced hours) for the week of July 27 to Aug 2.

July 20th, 2020: Due to a 3rd wave of Covid-19 cases, the Hong Kong Post Office has temporarily closed for the week until July 26, when the situation will be re-assessed. 

March 30th, 2020: Because Hong Kong Post has temporarily suspended most air mail services, we are now sending international orders via private courier service (SF Express) where applicable. To cope with higher shipping costs yet still ensure the delivery of farm-fresh teas to you, we've temporarily suspended the sale of teaware on our website to minimize parcel weight.

We appreciate your understanding in this time. Feel free to contact us for further information. 

Shipping Rates

Packing

Orders are packed and shipped from Hong Kong within 1-5 business days.*

*This does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.

Once your order dispatches, you will receive an email notification with your tracking number.