Shipping

Shipping

We stock our teas and accessories in Los Angeles and Hong Kong, and ship your orders globally via USPS (for US orders) and Hong Kong Post (for all other orders). 

Announcements

*[Nov 27, 2025] Our annual holiday sale is now live! Get 15% off sitewide, or 30% off orders above $100. Plus a free gift for the first 20 orders. Sale ends Nov 30th at midnight PT. Discounts apply automatically in the cart. Happy thanksgiving, friends!

*[Oct 5, 2025] Our US Stock is now available for purchase (while supplies last)! This is available to US customers only. For customers in all other countries, please continue to shop our sitewide collections as usual.

*[Sept 2, 2025] Our Tea Tasting Journal presale is now live! We're making these available to customers in the US and worldwide by printing and shipping them from the US.

Rates

  • FREE worldwide shipping for orders over US $70
  • US $12 worldwide shipping for orders under US $70 
  • FREE domestic shipping within Hong Kong

Delivery Times

Below are the estimated delivery times to each country, updated on Nov 27th, 2025. These are general delivery guidelines - delivery times may vary, and they do not include processing time (read below section about Packing). Please allow for potential delays:  

Standard Shipping ($12 flat fee / Free for orders over $70)

Destination  Estimated Delivery Time
United States Available. Limited to US stock items, which ship domestically from Los Angeles via USPS.
Hong Kong 2 business days
Canada 7 - 14 business days
United Kingdom 7 - 14 business days
Singapore 7 - 14 business days
Thailand 7 - 14 business days
South Korea 7 - 14 business days
Spain 7 - 14 business days
Portugal 7 - 14 business days
France 7 - 14 business days
Germany 7 - 14 business days
Netherlands 7 - 14 business days
Switzerland 7 - 14 business days
Italy 7 -14 business days
Ireland 7 -14 business days
Russia 12 - 17 business days
Latvia 7 - 14 business days
Israel n/a (currently unavailable)
United Arab Emirates 7 - 14 business days
India 7 - 14 business days
Australia 7 - 14 business days
New Zealand 7 - 14 business days
Mexico 7 - 14 business days
Argentina 11 - 15 business days
Venezuela n/a (currently unavailable)
Brazil n/a (currently unavailable)
All Others Contact us for further inquiries

 

Packing/Processing time

Orders are packed and shipped from Hong Kong within 1-5 business days.*

Once your order dispatches, you will receive an email notification with your tracking number.

*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.