Shipping
Shipping
We stock our teas and accessories in Hong Kong, and ship your orders globally via Hong Kong Post service.
Rates
- FREE worldwide shipping for orders over US $70
- US $10 worldwide shipping for orders under US $70
- FREE domestic shipping within Hong Kong
- US $30 Express shipping option available for select international orders
Delivery Times
Below are the estimated delivery times to each country, updated on Jan 1st, 2024. These are general delivery guidelines and order times may vary. Please allow for potential delays:
|
Standard Shipping ($10 flat fee / Free for orders over $70) |
Express Shipping ($30) |
|
| Destination | Estimated Delivery Time | Estimated Delivery Time |
| United States | 7 - 14 business days | n/a |
| Hong Kong | 2 business days | n/a |
| Canada | 7 - 14 business days | n/a |
| United Kingdom | 7 - 14 business days | 2 - 7 business days |
| Singapore | 7 - 14 business days | 2 - 3 business days |
| Thailand | 7 - 14 business days | 2 - 3 business days |
| South Korea | 7 - 14 business days | 2 - 5 business days |
| Spain | 7 - 14 business days | 2 - 7 business days |
| Portugal | 7 - 14 business days | 7 - 10 business days |
| France | 7 - 14 business days | 2 - 11 business days |
| Germany | 7 - 14 business days | 2 - 7 business days |
| Netherlands | 7 - 14 business days | 2 - 8 business days |
| Switzerland | 7 - 14 business days | 2 - 4 business days |
| Italy | 9 -12 business days | 2 - 5 business days |
| Ireland | 9-12 business days | 2 - 5 business days |
| Russia | 12 - 17 business days | n/a (currently unavailable) |
| Latvia | 10 - 13 business days | n/a (currently unavailable) |
| Israel | 9 - 12 weeks | n/a (currently unavailable) |
| United Arab Emirates | 7 - 14 business days | n/a (currently unavailable) |
| India | 7 - 14 business days | n/a (currently unavailable) |
| Australia | 7 - 14 days | n/a (currently unavailable) |
| New Zealand | 7 - 14 business days | n/a (currently unavailable) |
| Mexico | Please order through our partner SoyTe | Please order through our partner SoyTe |
| Argentina | 11 - 15 business days | n/a (currently unavailable) |
| Venezuela | n/a (currently unavailable) | n/a (currently unavailable) |
| Brazil | 10 - 14 business days | n/a (currently unavailable) |
| All Others | Contact us for further inquiries | Contact us for further inquiries |
Packing
Orders are packed and shipped from Hong Kong within 1-5 business days.*
Once your order dispatches, you will receive an email notification with your tracking number.
*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.
*Virtual tea tasting kits ordered within North America are shipped from California via USPS First Class or Priority Mail.
Announcements
[Ended] Christmas Break
We will be taking some much needed downtime to rest and recharge from Dec 19th - Dec 28th. Any orders placed during that time period will be fulfilled after Dec 28th. Happy Holidays, friends. Please be sure to take time to rest this holiday season too.
[Ended Nov 26th, 2023] HOLIDAY SALE
Up to 40% off site-wide, plus the chance to win a durian pet! Nov 22 - 26. Rules:
-
20% off orders below $70
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30% off orders $70 - $140
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40% off orders above $140, plus the chance to win a durian hedgehog pet (3 lucky winners, cut-off Nov 26th)!
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Free shipping on orders $100+
Automatic discount, no codes needed.
Ends Sunday, Nov 26 at 11:59 PM Pacific Time
