Shipping
Shipping
We stock our teas and accessories in Hong Kong, and ship your orders globally via Hong Kong Post service.
Announcements
*[April 18, 2025] Starting today and until further notice, US customers will not be able to place orders of tea or teaware on the Teawala website. This decision comes in light of the news that Hongkong Post is suspending the acceptance of air postal items containing goods destined to the US starting from April 27th. Without being able to ship items to the US from Hong Kong and under such time constraint, we have little choice but to suspend acceptance of US tea orders until further notice. We hope you can understand. In the meantime we will search for alternate shipping solutions and keep you updated over the next few weeks. (Please note, US customer can still purchase digital products such as the Online Tea Course. This remains unaffected).
*[April 10, 2025] Starting on May 2nd, US authorities will start imposing duties and processing fees on all small parcels from China & Hong Kong. If you would like to stock up on tea, we recommend you order within the next day or two to increase your chances of it clearing US customs before the May 2nd deadline. However, we cannot guarantee any arrival date, and we do not know how much the final tariff and processing fees will be, as the news is changing rapidly (it's currently at 125% tariff plus a $75 processing fee per parcel).
Rates
- FREE worldwide shipping for orders over US $70
- US $12 worldwide shipping for orders under US $70
- FREE domestic shipping within Hong Kong
Delivery Times
Below are the estimated delivery times to each country, updated on Feb 10th, 2025. These are general delivery guidelines - delivery times may vary, and they do not include processing time (read below section about Packing). Please allow for potential delays:
|
Standard Shipping ($12 flat fee / Free for orders over $70) |
|
| Destination | Estimated Delivery Time |
| United States | 7 - 14 business days* |
| Hong Kong | 2 business days |
| Canada | 7 - 14 business days** |
| United Kingdom | 7 - 14 business days |
| Singapore | 7 - 14 business days |
| Thailand | 7 - 14 business days |
| South Korea | 7 - 14 business days |
| Spain | 7 - 14 business days |
| Portugal | 7 - 14 business days |
| France | 7 - 14 business days |
| Germany | 7 - 14 business days |
| Netherlands | 7 - 14 business days |
| Switzerland | 7 - 14 business days |
| Italy | 7 -14 business days |
| Ireland | 7 -14 business days |
| Russia | 12 - 17 business days |
| Latvia | 7 - 14 business days |
| Israel | 11 - 12 business days |
| United Arab Emirates | 7 - 14 business days |
| India | 7 - 14 business days |
| Australia | 7 - 14 business days |
| New Zealand | 7 - 14 business days |
| Mexico | Please order through our partner SoyTe |
| Argentina | 11 - 15 business days |
| Venezuela | n/a (currently unavailable) |
| Brazil | n/a (currently unavailable) |
| All Others | Contact us for further inquiries |
Packing/Processing time
Orders are packed and shipped from Hong Kong within 1-5 business days.*
Once your order dispatches, you will receive an email notification with your tracking number.
*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.