Shipping

Shipping

We stock our teas and accessories in Hong Kong, and ship your orders globally via Hong Kong Post service.

Rates

  • FREE worldwide shipping for orders over US $70
  • US $10 worldwide shipping for orders under US $70 
  • FREE domestic shipping within Hong Kong
  • US $30 Express shipping option available for select international orders

Delivery Times

Below are the estimated delivery times to each country, updated on Jan 1st, 2024. These are general delivery guidelines and order times may vary. Please allow for potential delays:  

Standard Shipping ($10 flat fee / Free for orders over $70)

Express Shipping ($30)

Destination  Estimated Delivery Time Estimated Delivery Time 
United States 7 - 14 business days n/a
Hong Kong 2 business days n/a
Canada 7 - 14 business days n/a
United Kingdom 7 - 14 business days 2 - 7 business days
Singapore 7 - 14 business days 2 - 3 business days
Thailand 7 - 14 business days 2 - 3 business days
South Korea 7 - 14 business days 2 - 5 business days
Spain 7 - 14 business days 2 - 7 business days
Portugal 7 - 14 business days 7 - 10 business days
France 7 - 14 business days 2 - 11 business days
Germany 7 - 14 business days 2 - 7 business days
Netherlands 7 - 14 business days 2 - 8 business days
Switzerland 7 - 14 business days 2 - 4 business days
Italy 9 -12 business days 2 - 5 business days
Ireland 9-12 business days 2 - 5 business days
Russia 12 - 17 business days n/a (currently unavailable)
Latvia 10 - 13 business days n/a (currently unavailable)
Israel 9 - 12 weeks n/a (currently unavailable)
United Arab Emirates 7 - 14 business days n/a (currently unavailable)
India 7 - 14 business days n/a (currently unavailable)
Australia 7 - 14 days n/a (currently unavailable)
New Zealand 7 - 14 business days n/a (currently unavailable)
Mexico Please order through our partner SoyTe Please order through our partner SoyTe
Argentina 11 - 15 business days n/a (currently unavailable)
Venezuela n/a (currently unavailable) n/a (currently unavailable)
Brazil 10 - 14 business days n/a (currently unavailable)
All Others Contact us for further inquiries Contact us for further inquiries

Packing

Orders are packed and shipped from Hong Kong within 1-5 business days.*

Once your order dispatches, you will receive an email notification with your tracking number.

*Does not apply to "Tea Mail" and "Pre-order" items, which list the respective ship dates on their product pages.

*Virtual tea tasting kits ordered within North America are shipped from California via USPS First Class or Priority Mail. 

Announcements

[Ended] Christmas Break

We will be taking some much needed downtime to rest and recharge from Dec 19th - Dec 28th. Any orders placed during that time period will be fulfilled after Dec 28th. Happy Holidays, friends. Please be sure to take time to rest this holiday season too.

[Ended Nov 26th, 2023] HOLIDAY SALE

Up to 40% off site-wide, plus the chance to win a durian pet! Nov 22 - 26. Rules: 

  • 20% off orders below $70

  • 30% off orders $70 - $140

  • 40% off orders above $140, plus the chance to win a durian hedgehog pet (3 lucky winners, cut-off Nov 26th)!

  • Free shipping on orders $100+

Automatic discount, no codes needed.

Ends Sunday, Nov 26 at 11:59 PM Pacific Time